Shipping Policies
Domestic Shipping we’re pleased to offer complimentary standard shipping for all domestic orders, via USPS and UPS ground. In-stock items will be shipped within 1-2 business days, and will arrive within 2-5 business days. For expedited shipping (available at an additional fee) or special shipping requests, please email us directly at contact@siamseas.com.
International Shipping
To place an international order, please email us at contact@siamseas.com. We offer a flat shipping rate on all international orders, which will arrive within 6-10 business days and require a signature upon delivery. Please note that the destination country’s customs, duties and taxes will be the customer’s responsibility. We are not responsible for delays due to customs clearance.
Please note: All shipping charges (domestic and international) are non-refundable.
Returns and Exchanges
It is important to us that you are delighted with your Siam Seas purchase. If you are less than satisfied with our products, please direct any issues to contact@siamseas.com. We ask that return or exchange requests be made within 15 days of receiving your package. No returns will be issued after 15 days, and items will not be refunded if returned without notice via email.
To receive credit, all items being returned or exchanged must be unused in their original packaging. If there is an issue with the product after it is opened, please explain in your return request email to determine refund or exchange eligibility. Please include the original invoice in your package, to ensure that products were purchased from siamseas.com. For returns, we will refund your original payment method (minus the return shipping fee) as soon as we receive the package. For exchanges, we will cover the cost of shipping both ways.
If any items in your order arrive damaged, we will offer a replacement at no cost.